How Secret Filming Revealed a £28 Million Holiday Ownership Scam

It has been described as a major deceptions of its kind in the UK.

In all 14 people have been sentenced for their role in a multi-million pound conspiracy to defraud more than 3,500 timeshare holders.

The targets were desperate to exit long-standing holiday ownership agreements and went looking for assistance.

A large number were from 60 and 80. More than 500 of them surrendered more than £10,000, and a single victim paid over £80,000.

Those targeted were subjected to high-pressure sales meetings lasting up to six hours. They were left out of pocket, possessing worthless fake "points" and continued to be locked into expensive vacation property deals they could no longer use.

The Company Behind the Deception

The company at the core of the scheme was Sell My Timeshare (SMT). They accepted people's money to fund the owners' opulent lifestyle of private schools, luxury homes and exclusive air travel.

The individual at the head of the firm, the main defendant, was handed a seven and a half year jail time in January for fraudulent conspiracy.

Recently, his wife another individual was part of the concluding cases to receive sentencing.

She was given a two-year long suspended prison term at the London court after admitting financial crime.

It has been a extended wait and represents a significant success for the people who spoke out, the police and prosecutors.

How the Investigation Was Initiated

The initial awareness of the firm was in the summer of 2016. The role involved in the investigations unit of a media outlet, creating investigative programmes.

A acquaintance pointed out that his mum had taken over the ownership of a holiday property in a European resort and, after long-term use, had begun looking to exit the contract.

It is important to recall how popular holiday ownership had grown with UK travelers in the last decades of the 20th century.

Vacation properties permitted individuals to access the equivalent unit each season, or trade their vacation periods with fellow investors who had units in alternative destinations. Approximately 600,000 sun-lovers accepted that option.

The early surge was linked to a lot of stories about dishonest operators deceptively promoting investments. They became a staple on investigative broadcasts.

The common vacation property deal tied investors in for long periods.

At that time, those investors who had experienced their guaranteed place in the sunshine for a long time were advancing in years, and a significant number were hoping to wave goodbye to their vacation investments.

A number had health issues and were unable to visit their apartments. Others just thought they'd got all they wanted from them. And a portion had deceased, in frequent situations leaving their heirs to take over the contracts - plus their regular contributions and upkeep costs.

The Covert Probe Develops

And that's where the relative had ended up. She searched the web for solutions and discovered the organization, a enterprise whose digital platform assured to release her from her deal.

Yet, having made a payment and arranged an appointment with them, her relatives became suspicious.

Further research showed many victims reporting they had paid money and received no benefit from the service. In fact, they had suffered financially. A lot of it.

The investigative unit commenced probing what was occurring. It quickly became clear that there were dubious individuals operating in the timeshare resale sector.

One lawyer had many grievance cases aiming to litigate against the organization.

We spoke to individuals who had dealt with the organization and they each reported similar experiences. They thought the firm would acquire their investment from them but when they attended a meeting (for which they made an advance payment) they were advised there was no re-sale value.

Instead, they were persuaded - in fact compelled - to spend more money investing in "the company's points system", linked to the outfit's parent company, the overarching entity.

What exactly these were was rather ambiguous. They seemed similar to a type of exchange medium, offering cheaper vacations and amenities and consumer discounts.

And they were seemingly "tradable" with additional holders, at a future date.

Paying cash at the time would lead to an eventual payoff that would offset SMT's fees and leave the timeshare holder with a gain, released finally from their pesky agreement.

An unrealistic promise? Certainly, that proved correct.

A 'Deceptive Tactic'

Assuming these reports were correct, this was a large-scale fraud.

This is known as a "deceptive marketing."

A business - here SMT - "baits" the customer by marketing a defined offering and then state it cannot be provided, steering the customer to another, inferior product or service.

This is against the law. Equipped with all the evidence we had gathered, we argued to covertly record one of the organization's sessions.

This takes dedication, work, and strong justifications for why this is the sole method to obtain the information necessary to prove wrongdoing.

Once authorized, our small team arranged a appointment with one of the organization's staff in Stratford-Upon-Avon.

Acting as a ordinary individual aiming to assist his parent free from her timeshare contract|holiday ownership agreement

Amy Kidd
Amy Kidd

Lena Visser is a seasoned digital strategist and web developer with over a decade of experience in crafting user-centric online experiences.